Reference

Legal Terms That Govern Your win45 Account

Before you open an account or make a deposit via JazzCash, Easypaisa or Raast, these terms set out what you can expect from us and what we expect from you.

Account TermsPrivacy & DataPayment RulesJurisdiction NoticeContact Rights
win45 Legal Terms That Govern Your win45 Account
DATA AND SECURITY

How We Handle Your Account and Personal Data

Your account data is stored on encrypted servers and is never sold to third parties. We collect only what is necessary to operate your account — registration details, transaction history and session logs. You have the right to request a copy of your data or ask us to correct inaccurate records at any time.

Cookie Policy

We use session and analytics cookies to keep your account logged in and to understand how our lobby is used. You can manage cookie preferences through your browser settings.

Data Retention

Transaction records are retained for the period required under applicable financial regulations. Account data is deleted within 30 days of a confirmed closure request, except where retention is legally required.

Account Security

Every login triggers an OTP sent to your registered mobile number. We recommend not reusing your win45 password on other services, and we will never ask for your PIN over chat.

How to Request Changes

Email us with your registered number and a description of the change needed — whether it is a name correction, email update or a formal data access request. We respond in writing.

LEGAL CONTACT

How to Reach Us on Policy Matters

If you have a question about your account rights, a data request or a dispute relating to these terms, you can reach us through three direct channels. We handle legal queries separately from general account support to make sure the right team reviews your concern.

Email for Legal Queries Send your account number, the policy section in question and a clear description of your concern. We aim to acknowledge within two business days.
Live Chat — Policy Escalation Open chat from your account dashboard and select the Legal or Policy option. Our team can escalate to a compliance handler during business hours.
Account Closure Requests To request account closure or a data deletion, contact us in writing via email. Include your registered mobile number — the one linked to your JazzCash or Easypaisa wallet.

Common Questions About Legal Terms and Your Rights

These are the questions we receive most often about account rights, data handling and how our legal terms apply to Pakistan accounts. If your question is not here, use the live chat escalation path described above.

Yes, if access is permitted under local law where you are located. These terms govern your account, your deposits and any withdrawal requests you make on win45.

Yes. Email us with your registered mobile number and a data access request. We will compile your account data and send it to your registered email within a reasonable timeframe.

Transaction records tied to your wallet deposits are retained for the period required under financial regulations. After that period, records are deleted as part of our standard data lifecycle process.

We notify you through your registered contact method before any material change takes effect. Continuing to use your account after that notice means you have accepted the updated terms.

Account suspension can follow credential sharing, false registration details, attempts to bypass regional restrictions, or failure to complete identity verification when requested. We outline the process in our full terms.

Submit a written closure request via email, including your registered mobile number. Closure is confirmed in writing and data deletion follows within 30 days, except where legal retention applies.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.